Delivery and Return Policy

1. Introduction

At Techstor Perde, we prioritize customer satisfaction. Therefore, we have established a transparent policy regarding the delivery and return process of our products. Our policy aims to ensure that you receive your orders on time and can easily process returns when necessary.

2. Delivery Process

  • Order Confirmation: Your order will be confirmed once the payment is completed. A confirmation email will be sent, including your order details and estimated delivery time.

  • Delivery Time: The delivery time for your order may vary depending on the product type, stock availability, and shipping address. Generally, the preparation and shipping process takes between 3 to 7 business days.

  • Shipping Company: Your orders will be delivered via reliable shipping companies. A tracking number will be provided in the order confirmation email for you to monitor the shipping process.

  • Delivery Address: Please ensure that you provide the correct and complete delivery address when placing your order. Techstor Perde is not responsible for delays caused by incorrect or incomplete address information.

3. Delivery Fee

  • Standard Shipping Fee: The total amount of your order is calculated without the shipping fee. You may qualify for free shipping if your order exceeds a certain amount, as indicated on our website.

  • Additional Fees: Extra charges may apply for express or special delivery requests. Customers will be informed in advance in such cases.

4. Return Process

  • Return Conditions: You can return your products within 14 days from the delivery date. The returned products must be unused, in their original packaging, and with labels intact.

  • Return Request: To initiate a return, please contact our customer service team. Once your return request is approved, you will receive detailed instructions via email.

  • Return Address: The return address will be provided once your return request is confirmed.

5. Return Fees & Processing Time

  • Return Shipping Fee: The shipping fee for returning products is the customer’s responsibility. However, if the product is defective or sent incorrectly, Techstor Perde will cover the shipping cost.

  • Return Processing Time: Once the returned product is received, it will be inspected within 5 to 7 business days. If approved, the refund process will be initiated.

6. Refund Process

  • Payment Method: Once the return is approved, the refund will be processed using the original payment method. Refunds for credit card payments may take 3 to 10 business days to reflect, depending on your bank.

  • Return Conditions: If the returned product is faulty or incorrect due to no fault of the customer, the refund process will be expedited.

7. Contact Information

If you have any questions or need assistance, feel free to contact us:

📧 Email: techstorperde@gmail.com
📞 Phone: +90 551 996 80 20

8. Conclusion

At Techstor Perde, customer satisfaction is our top priority. If you need more information about our delivery and return processes, please do not hesitate to reach out. Enjoy your shopping experience!